Jitterbug Phone Reviews – Jitterbug Phone Complaints
Jitterbug Phone Complaints
Because of their marketing efforts toward non-traditional customers, Jitterbug’s phones have been accepted as a mainstream alternative to “smart phones” such as the iPhone and Blackberry. But as a popular mobile company that prides itself on simplicity and accessibility, Jitterbug has not been exempt from criticism.
We’ve scoured the internet looking for Jitterbug phone reviews to provide an independent resource for you to make an informed decision, and the primary consumer complaints about Jitterbug have been in the following categories: functional limitations, customer service, and coverage.
Functional limitations. Each model from the Jitterbug is a simple phone, so there will be fewer features than on most other popular brands. Customers seeking a phone to use as an mp3 device, gaming console, or web browser, for example, have been dissatisfied. The Jitterbug J has incorporated SMS messaging and Bluetooth capability to assuage some of these concerns.
Customer service. While many users have been satisfied with Jitterbug’s customer service, others, especially those from 2009 and earlier, have complained about the helpfulness of Jitterbug’s response team. In fact, the majority of complaints for each of the Jitterbug’s models has been regarding the customer service. Nonetheless, it seems that these customers found success after speaking with two or three representatives. As is the case with all phones, customers with some technological familiarity will have more success with troubleshooting than those with limited experience.
Coverage. Customers near heavily-wooded areas, such as the national forest areas of Idaho, Montana, West Virginia, Maine, and Alaska have experienced limited signals, or none at all. We recommend consulting the Jitterbug coverage map and speaking with a representative at the official jitterbug website to learn more about the service coverage.
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